Customer info

 

We love our customers and try to treat 'em right. Here's some info to know about buying our books (which we thank you for, muchly).

Buying our books from a retail store

Yes, you can buy Creative Minds' books at bookstores and boutiques around Australia. See a list here.

Buying online: Shipping + delivery times

If you purchase directly from our online store we aim to ship your product within 4 days of receipt of payment, but it’s usually within 1-2 days. Books ship from Melbourne, Australia. Please allow 4-14 days for delivery to Australian addresses (especially outside of metropolitan areas) and 14-40 days if you live internationally. 

Please check your address details carefully, as products cannot be refunded or replaced free-of-charge if you gave us the incorrect address.

Yes, we realise that international shipping is crazy expensive - but unfortunately this is around what it costs via Australia Post. We wish it was less! Please contact us before ordering if you want an accurate shipping cost for your specific order.

Depending on what you’ve ordered from us, books are shipped via standard Australia Post parcel post or courier.

Damaged goods

If your product arrives damaged, that certainly wasn't our intention. Please contact us with a photograph of the damaged book within 7 days. Generally we will replace the product free of charge.

Returns

We aim to describe each book and its contents as accurately as possible so you can make an informed purchase. Refunds will not be given on the basis of change-of-mind or other reasons, in line with the ACCC Consumer Guidelines. Store credit may be offered if products are returned in saleable condition.

eBooks

To protect the security of your digital transactions, every eBook download link is unique to the purchase and expires 24 hours after the link is first clicked. If your link has expired, please contact us.

Currently, Owning It is not available as an eBook (we think it is much more useful and impactful in print form, anyway). If and when eBooks become available for our other titles they will be listed in our online shop.